Account Deletion

At Flexbike, we respect your right to privacy and control over your personal data. This page explains how you can request the deletion of your account and personal information from our platform.

How to Request Account Deletion

To delete your account and remove your personal data from our systems, please follow these steps:

1. Log in to your Flexbike account through our mobile app or website.
2. Navigate to your account settings or profile page.
3. Look for the "Delete Account" or "Account Deletion" option.
4. Follow the on-screen instructions to confirm your request.
5. You may be required to provide a reason for deletion (optional).

What Happens When You Delete Your Account

• Your account will be permanently deactivated.
• Your personal information (name, email, phone number, etc.) will be removed from our active databases.
• Your booking history will be anonymized or removed, except where required for legal or regulatory purposes.
• Any active bookings will be cancelled according to our standard cancellation policy.
• You will no longer receive marketing communications from Flexbike.

Data Retention

Please note that we may retain certain information for legal, regulatory, or legitimate business purposes, including:

• Transaction records required for tax and accounting purposes (typically retained for 7 years).
• Information necessary to comply with legal obligations or resolve disputes.
• Anonymized data for analytical and research purposes.

Contact Us

If you encounter any difficulties with the account deletion process or have questions about your data privacy rights, please contact us:

• Email: privacy@flexbike.com
• Phone: [Your contact number]
• Address: [Your business address]

Alternative Options

If you don't want to delete your account completely, you also have these options:

• Temporary Deactivation: You can temporarily deactivate your account and reactivate it later.
• Privacy Settings: Adjust your privacy settings to limit data sharing and communications.
• Data Export: Request a copy of your personal data before deletion.

By requesting account deletion, you acknowledge that you understand the consequences and agree to the terms outlined above.