Privacy Policy

At Flexbike, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our motorcycle rental platform.

Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

• Name
• Email address
• Phone number
• Payment information (processed securely through third-party providers)
• Photos or videos (e.g., profile photos, rental documentation)
• Emails or text messages exchanged through the platform
• User ID and account credentials

Automatically Collected Information

• Device ID (for analytics)
• Precise location (for app functionality, with your permission)
• Coarse location (for analytics, with your permission)
• Product interaction and usage data (for analytics, advertising, and tracking)
• Cookies and similar tracking technologies

How We Use Your Information

• Process and manage your bookings and rentals
• Verify your identity and eligibility to rent
• Communicate with you about your bookings and account
• Provide customer support and respond to inquiries
• Process payments and prevent fraud
• Improve our services and develop new features
• Send marketing communications (with your consent)
• Deliver advertising and measure ad performance, including sharing interaction data with third-party advertising partners
• Track usage across apps and websites as defined by Apple's App Tracking Transparency framework (with your permission)
• Comply with legal obligations and enforce our terms

Information Sharing and Disclosure

We may share your information in the following circumstances:

With Service Providers

• Motorcycle rental companies and suppliers
• Payment processors and financial institutions
• Advertising and analytics partners
• Customer support and communication platforms

Legal Requirements

• When required by law or legal process
• To protect our rights, property, or safety
• To prevent fraud or illegal activities
• In connection with legal proceedings

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and audits
• Access controls and employee training
• Secure data storage and backup procedures

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of how we process your information
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: team@flexbike.app

Last Updated: March 23, 2026